Refund Policy
Last updated:
Premium costs US$1.99 as a one-time purchase. You may request a full refund within 14 days of purchase, including if you simply change your mind.
1. Full refund within 14 days
Send your request within 14 days of the payment date shown on your purchase receipt. This voluntary refund policy applies even if you have activated or used Premium. No explanation is required to qualify within this period.
The refund covers the full amount charged for the purchase, including taxes collected for that transaction. Separate currency-conversion charges or fees imposed by your bank are outside our control.
2. How to request a refund
Email skinlabcompany1@gmail.com with the subject "Prompt Saver refund request".
- Include the email address used for the purchase.
- Include your order or transaction ID and purchase date, if available.
- Optionally describe the issue if you would like help with it.
Never send your full card number, card security code, passwords, or banking credentials. If you cannot find the receipt, contact us with the information you have so we can help identify your purchase.
3. How refunds are processed
We review the purchase details and arrange an eligible refund through the payment provider used for your order. For purchases through Creem, the refund is processed through Creem; we do not send separate cash payments or bank transfers instead.
You will receive confirmation when the refund is processed. The time for the credit to appear depends on the payment provider and your bank. Contact support if the provider has confirmed a refund but the credit has not appeared.
Premium access associated with a refunded purchase will be revoked. A refund does not require deletion of your locally stored prompts and does not delete your exported files.
Premium is a one-time purchase, so there is no recurring subscription to cancel.
4. Problems after the refund window
If activation fails, the product is not delivered, or Premium does not function as described, contact support even after 14 days. We will consider the issue and provide the remedy required by applicable law, which may include a fix or a refund.
This policy adds a voluntary refund option and does not limit statutory withdrawal rights, legal guarantees for digital content, remedies for defects or non-delivery, or other non-waivable consumer protections. Starting to use Premium does not remove our voluntary 14-day refund offer.
Read our Terms & Conditions and Privacy Policy for further product and data-handling information.